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Press Conference To Bring Attention To Funding Available To Help Low-Income Families Pay Their Water Bills

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Press Conference to Bring Awareness to Federally Funded Program that has Already Provided Millions of Dollars in Relief to Local Households, Additional Funding Still Available 

 Rockland County Executive Ed Day and Westchester County Executive George Latimer will be joined by local social service and nonprofit leaders for a press conference in recognition of “LIHWAP Awareness Day.” The press conference will take place on Thursday, January 12, at 2:00 PM at The Nyack Seaport (21 Burd St., Nyack, NY 10960).

 The Low Income Household Water Assistance Program (LIHWAP) is a federally funded program administered by New York State designed to help low-income households reduce the balances on their residential water and wastewater bills. LIHWAP Awareness Day is intended to bring greater awareness of this program to families in Westchester and Rockland Counties who may be eligible for relief. 

Hear from County Executives Day and Latimer and social service and nonprofit leaders about how this program has helped local families and how there’s more funding available. Proclamations will be presented at the press conference, and the Governor Mario M. Cuomo Bridge will be lit yellow – the color of hope – on January 12 in recognition of LIHWAP Awareness Day. 

 WHO: Rockland County Executive Ed Day 

        Westchester County Executive George Latimer

              Joan Silvestri, Commissioner, Rockland County, Dept. of Social Services 

              Leonard Towns, Commissioner, Westchester County, Dept. of Social Services 

              Tom Gabriel, President & CEO, United Way of Westchester and Putnam 

               Steve Papas, President & CEO, United Way of Rockland 

               Additional Speakers TBA 

  WHEN: Thursday, January 12, 2023 

         2:00 PM – 2:45 PM 

 WHERE:  The Nyack Seaport 

                   21 Burd St. 

                   Nyack, NY 10960

 Background

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program administered by the New York State Office of Temporary and Disability Assistance (OTDA).  

 The program can assist households who have past due bills for water and sewer services and can help prevent water and sewer services from being shut off. LIHWAP is a benefit based on the actual amount of water and/or sewer arrears, up to a maximum of $2,500 per water or sewer provider, or $5,000 if water and sewer services are combined, per applicant household. 

The OTDA has set up a secure Application Portal for households to apply for LIHWAP online, 24 hours a day, 7 days a week. The program will expire on Dec. 31, 2023. Learn more here. 

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Rockland County HEAP 2026-2027: Applications Open November 2

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With winter approaching and heating costs putting pressure on household budgets, Rockland County residents will be able to apply for financial assistance through the 2026–2027 Home Energy Assistance Program (HEAP).

The Rockland County Department of Social Services announced that applications for Regular HEAP benefits will open Monday, November 2, 2026. The federally funded program helps eligible low-income households pay their home heating bills.

Residents do not need to have a heating emergency or receive a utility shutoff notice to apply. County officials are encouraging eligible households to submit applications early.

“With high heating costs putting pressure on household budgets, HEAP can help eligible low-income households, including older adults, people with disabilities, and families with young children, keep their heat on and stay warm this winter,” said Pat Frawley, Rockland County Commissioner of Social Services.

How Much Heating Assistance Is Available?

For the 2026–2027 heating season, base Regular HEAP benefits for eligible households that pay directly for heating include:

  • $400 for households using natural gas or electricity.
  • $990 for households using oil or propane.

Additional benefits may be available depending on household income and whether the household includes a child under age six, an adult 60 or older, or someone with a disability.

Both homeowners and renters may qualify, including some residents whose heating costs are included in their rent. Benefits are generally paid directly to the household’s heating supplier.

Who Is Eligible?

Eligibility and benefit amounts depend on:

  • Household income and family size.
  • The type of heating fuel used.
  • Whether the household includes a young child, older adult or person with a disability.

Households with active Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance (TA) cases may not need to file a separate Regular HEAP application.

How to Apply

Starting November 2, residents can apply through the following options:

  • Online: myBenefits.ny.gov
  • In person or by mail: Rockland County Department of Social Services, 50 Sanatorium Road, Building L, Pomona, NY 10970.
  • By phone: Call 845-364-3486 to see if you qualify for a telephone application.
  • By email: RocklandHEAP@dfa.state.ny.us
  • By fax: 845-364-3130.

Residents applying by mail, email, fax or in person must submit a completed and signed application along with the required supporting documents.

Emergency Heating Assistance Begins in January

Additional assistance will become available January 4, 2027, when Emergency HEAP opens for eligible households facing a heating crisis, such as a utility shutoff or a shortage of heating fuel.

Emergency applications cannot be submitted online through myBenefits. Residents must contact the HEAP Unit for assistance.

Homeowners may also qualify for help repairing or replacing heating equipment through the Heating Equipment Repair and Replacement program, as well as assistance through the Clean and Tune program. Both programs opened October 1, 2026.

Where to Get More Information

For questions about eligibility, applications or available heating assistance, contact the Rockland County HEAP Unit:

HEAP benefits are subject to available funding. Residents are encouraged to apply early.

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Government

Rockland County Warming Center Opens November 1 for Winter

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As colder weather approaches, Rockland County is preparing to provide shelter and essential services to residents experiencing homelessness with the reopening of its Warming Center on November 1.

County Executive Ed Day and Social Services Commissioner Patrick Frawley announced that the Rockland County Warming Center, located at the Dr. Robert L. Yeager Health Center in Pomona, will begin its winter season at 5 p.m. Sunday, November 1.

Operated by the Rockland County Department of Social Services (DSS), the facility can accommodate up to 75 homeless single adults each night, providing a warm and safe place to stay during the cold winter months.

The center will generally operate overnight, allowing guests to stay through the following morning. During periods when temperatures, including wind chill, fall below 32 degrees, the facility will also remain open during daytime hours.

Beyond providing a warm and safe place to rest, the Warming Center will offer guests access to essential services, including hot meals, showers and laundry facilities. On-site staff will also help individuals apply for public assistance benefits, explore job placement opportunities, obtain housing referrals and connect with other supportive services.

Transportation Available From Four Rockland Communities

Transportation to the Warming Center will be available from designated pickup locations in Nyack, Haverstraw, Spring Valley and Pomona.

The transportation schedule is as follows:

  • Nyack: 7 p.m. at Broadway and Burd Street, in front of First Reformed Church of Nyack.
  • Haverstraw: 7:30 p.m. from the commuter parking lot across from Village Hall.
  • Spring Valley: 5:30 p.m., 6:10 p.m. and 8:15 p.m. at the Spring Valley Bus and Train Station.
  • Pomona: 5 p.m., Monday through Friday, at the Building L bus shelter on the Health Center campus.

County officials encourage residents who may need assistance, as well as those seeking information for someone experiencing homelessness, to contact the Department of Social Services.

For additional information about the Warming Center and available services, call the Rockland County Department of Social Services at (845) 364-2332 or (845) 608-6670.

Rockland County also operates an Emergency Family Shelter specifically for children and families. You can contact the Rockland County DSS or call their Rockland County Warming Center information line at (845) 364-2332.

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