In a recent scheme, a Rockland County family was scammed out of $90,000 by a contractor who promised to renovate their yard while the family was away on vacation but never did and has since disappeared. So far this year, the Rockland County Office of Consumer Protection indicates families have been scammed out of over $200,000.

Unfortunately, these types of scams are common with an estimated 1 in 10 people falling victim to Home Improvement Contracting Scams. 

“These individuals can often be hard to catch, and the money stolen harder to reclaim, which is why I stress to our families that prevention is key,” said County Executive Ed Day. “A little amount of due diligence will go a long way to protecting yourself from falling victim.”

Office of Consumer Protection Director Kim Von Ronn urges families to always:

• Steer clear of unsolicited contractors
• Get a written contract
• Never pay until job is complete
• And utilize a licensed contractor

“The benefits of contracting with a licensed vendor/contractor ensures a few things but first and foremost that the contractor is insured,” explained Director Von Ronn. “Without appropriate and adequate insurance coverage, if the contractor or their employee gets injured when working on a home, the homeowner can be responsible for damage or injury.”

Once you decide on a contractor, keep in mind:

• Every home improvement project over $250 requires a written contract. 
• A down payment shall not exceed $1,000 or 15% of the contract price, whichever is less. Exceptions to this must be stated within the written contract and agreed upon.

If a conflict arises between the consumer and business, Consumer Protection can assist with the dispute and mediation process.

Complaints regarding terrible workmanship from unlicensed vendors or an unlicensed vendor scamming a consumer out of money for an uncompleted job can also be investigated by our Office of Consumer Protection resulting in bringing the responsible party to Criminal Court. The Office of Consumer Protection also can impound vehicles in these scenarios thanks to Rockland County Local Law Chapter 286-21(H) which was sponsored by County Executive Ed Day during his time serving in the Rockland County Legislature.

In 2023, the Rockland County Office of Consumer Protection investigated 617 complaints and returned $66,000 to homeowners.

Residents with questions or concerns can contact their Office of Consumer Protection at (845) 364-3901 or by email at [email protected].